High-performance use cases of chatbots in education in 2022

Regardless of their demographics, all students have different learning and comprehension rates, which has always been a challenge for educational institutions. In meeting the assumptions of pupils, parents, and teachers, the education sector has compromised on accommodating students’ learning experiences. There is a one-stop option to all these difficulties – using chatbots in education.

Educational chatbots are brilliantly changing the way institutions interact with their students. They are working towards facilitating students’ learning and reaching out to them with all the activities they can do during their studies.

The scenario of the education industry in 2022

The education industry was technologically advanced long before the pandemic. Research shows that the education sector is among the top five business sectors that use chatbots extensively and profit from them. They are being used across all platforms on the Internet, whether on social media or corporate websites and applications. Tech-savvy students, parents, and teachers enjoy the privilege of interacting with chatbots, and in return, institutions observe happier students and happier staff.

In the education industry, there are several business dimensions where chatbots are gaining popularity, such as online tutoring, student support, teacher assistants, administrative tools, assessment, and results from creation. In this article, we will evaluate all the possible applications of chatbots in education, highlight the benefits of chatbots in education, and develop a future perspective for chatbots in the education industry.

Suppose you are looking into the possibilities of using Conversational AI in your educational institution. In that case, this article can give you a deep understanding of the topic and help you make a wise decision. Let’s first look at some of the applications of chatbots in education.

Use cases of AI chatbots in the education industry

Among the many use cases of chatbots, here are some industry-specific applications of chatbots in education. Institutions that need assistance with any of the following use cases can deploy chatbots and expect tremendous results.

1. Virtual face-to-face tutoring

AI chatbots can personally attend to students and their learning habits. They can closely monitor learning behaviors and content consumption, which will help students improve in their subjects.

Not all trainees comprehend and discover the same way; some even have disabilities. With intelligent coaching systems, institutions can supply personalized discovering experiences. To assist each student in accomplishing their individual goals for complex subjects or content in the classroom, chatbots can tailor the learning plan to each student’s unique needs. They help students with all the learning material whenever they need it.

2. Student engagement

During virtual learning during the pandemic, student engagement has hit rock bottom. Student-teacher interaction and student engagement have taken a back seat. Teachers are trying to ensure that students acquire knowledge and understand the material.

Chatbots can assist in this scenario by continuously interacting with students and clarifying their questions immediately. Students can take their help throughout and after classes and ensure they do not compromise on learning through a virtual platform.

Today, students interact with each other by occasionally exchanging messages through social media platforms. Chatbots can change the situation and improve student engagement sustainably.

Students can make alumni groups or project groups on chatbots where they can share information about projects, assignments, deadlines, presentations, events, and activities. When they interact using artificial intelligence, they can create a better environment for learning and studying.

3. Student support

Global e-learning is expected to grow at a compound annual growth rate of 9.1% through 2026. People are opting for corporate distance learning and courses so that they do not need to take a break from work and family to further their education.

This growth requires a solid strategy to support students in educational institutions. Student questions before, during, and after the course must be prioritized and resolved immediately. 

Educational chatbots can greatly help provide excellent student support and instant solutions to students’ doubts.

4. Teacher’s assistant

Institutional staff, especially teachers, are overworked and exhausted when they work beyond their office hours to provide excellent learning experiences to their students. Most of the tasks performed by teachers are repetitive and mundane. For example, they may need to monitor student attendance, score tests, or send assignments to students.

Can easily do these repetitive tasks with chatbots as teachers’ assistants. With artificial intelligence, chatbots can help teachers justify their work without putting too much strain on them.

For example, suppose an institution automates student attendance recording. In that case, they need to ensure that the chatbots in the school send them the notes and recordings of the lectures recorded during their absence.

5. Administrative companion

Chatbots in education can be their administrative companions for prospective and existing students. Rather than visiting the office and waiting in long lines to find answers, texting via chatbots to clarify questions is a better option.

6. Proactive support

Chatbots in the education industry can be trained to help students with answers before they proactively ask. Help with payment, adding a new module to the curriculum, or a deadline can be proactive and prove helpful for a much better trainee experience.

Schools can also send personalized messages “Bring your water bottles, there’s a problem with the school’s water tank” or “Because of the storm, the institution will be closed today,” building a communication bridge between students and institutes.

7. Feedback collection

A famous quote by Ken Blanchard, “Feedback is the breakfast of champions,” can never be wrong. Collecting feedback is extremely important, no matter what industry you are in.

For educational institutions, there is a lot of feedback to collect. Schools can gather information on all aspects, from teachers to curriculum, admissions to hygiene, to become champions in their sector.

Chatbots in the education sector can help gather feedback from all stakeholders after each conversation or after the completion of each process. That can help schools gather helpful information and care for matters with poor outcomes.

8. Assessment and evaluation

Assessment is critical for both students and educational institutions. Although MCQs and one-word answers can be easily assessed by various software, subjective answers still need human help. 

Artificial intelligence and machine learning allow all student responses to be automatically scored and ranked. Teachers can entirely rely on the technology to complete student scorecards according to the results generated by AI chatbots.

Based on the results, educational chatbots can deliver learning materials and referrals to students on topics that require attention. With this development, teachers can be relieved of assessments and evaluations and focus on giving extra time to their students.

9. Data repository

Chatbots serve the education industry as a data collection and distribution tool. Students can upload and feed all their data to get their preferred results. At the same time, teachers can utilize them to distribute lessons and other vital info to all their trainees.

Automating data collection and distribution decreases the likelihood of errors, and the process can take place 24/7.

All the data in a single place can facilitate institutional decision-making and problem-solving and lead to insightful conclusions.

10. Student sentiment analysis

Faculty must understand student moods during and after sessions. If students end up confused and unclear about the topic, all the efforts of teachers will be in vain.

Chatbots understand students’ feelings and thus can help teachers change and improve their teaching methods to give better learning experiences and clarify students’ doubts immediately.

Now that we know the effectiveness of chatbots in the education sector and how they can be used, let’s look at some of the business benefits of using chatbots.

Three reasons why the use of chatbots in the education sector is essential

Chatbots are not only the best friends of teachers and students but also bring many operational benefits when used in the education sector.

1. Smoother approval processes

Automation is essential for all administrative processes in schools. Admitting hundreds of students with different fee structures, course details, and specializations can be a task for administrators. With so many variations, human error can also occur.

Artificial intelligence can make the enrollment and admissions process smoother and more efficient. Administrators can devote their time to other complex and time-consuming tasks that require human attention.

2. Analysis of student performance

One of the essential benefits of using chatbots in education is the automation in producing results and providing honest feedback to students. Since chatbots are data-trained, they can quickly analyze the answers written by students using NLP.

AI chatbots can assist teachers in creating an overall view of student performance based on all previous tests and assignments to check progress and understand student weaknesses.

The speed of a conversational AI platform for analyzing and generating reports is high, saving a lot of time and bandwidth for teachers.

3. Active learning

Today’s students do not want to wait several days or months for results or feedback on their performance. With active learning, students can learn by engaging with the course material through various activities such as discussions and role plays.

With chatbots, students can continuously interact with each other and the course content for a better learning experience. Through active learning, students retain the material better and acquire knowledge instead of memorizing all the theoretical material. That can bring about a revolutionary change in the education system worldwide.

Everyone is finding conversational AI tools practical and user-friendly, from businesses to customers to students. As AI-enabled chatbots become more popular, businesses will become better able to communicate and meet customer expectations.


Conversational AI is revolutionizing how businesses communicate with their customers, and everyone is excited about this new way of communicating. Companies are spending more and more on artificial intelligence to automate various business processes, such as customer support, marketing, sales, customer engagement, and overall customer experience. 

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