What is the difference between bot, chatbot and virtual assistant? 🤔

What is the difference between a bot, a chatbot, and a virtual assistant? This is a tough one! Let’s start off with the bot. A bot is generically a computer program that has an input and output and processes the data. For example, the input can be a voice that is processed and translated into an actionable event such as an email or a response. A chatbot is a type of bot, where the input is actually written text digitally from a user on the internet. It is processed by the bot and the chatbot can actually reply based on the input. Then we have a virtual assistant. That’s where it gets tough. They say that a virtual assistant is the same as a chatbot and other people are saying that a virtual assistant is actually a human being working from a remote location to support you with administrative tasks.

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