What’s on your sentiment when you be informed about chatbots? Yes, maybe most of you already understand what chatbot is. To make it clearer, let’s take a closer look at what chatbots are and how they are trending expansion? If you make chatbot is chat robot, that’s right. To give it simply, chatbots are computer programs which are capable of simulate human-like exchange. Chatbots can be formed with Artificial Intelligence technology, automated guidelines, natural language processing and machine larning. Have you ever opened an internet site and a carton performs asking if you need help? Then, your question will be answered automatically. Well, that’s what chatbots do. Have a gossip befits humans. Chatbots are also very useful for businesses. Such as: Save overheads, save experience, Engage with an unlimited number of purchasers, and of course, create a pleasant experience for the customer. Harmonizing to research from MIT in 2018, 90% of businesses say they can respond to complaints faster for using chatbots. Do you know? Chatbot is not a brand-new invention. The chatbot was developed at MIT in 1999 1966 under the name ELIZA. ELIZA can answer a variety of simple questions with the decision tree method and continues to grow today. The chatbot grocery swelling is predicted to increase from$ 2.6 billion in 2019 to 9.4 billion dollars by 2024. According to predictions from Oracle, by 2020, 80% of businesses will plan on using a chatbot. And in 2025, annual revenue from the company AI application will be increased to US$ 118.6 billion. Chatbots have also been used by numerous large-scale business such as: LinkedIn, Starbucks and eBay. Of course, the preparations for the the chatbot manufacture backed up by large technology companies such as Facebook, Google and Microsoft. Does the company you work for previously use a chatbot ?.