It would be easy to reject chatbots as somethingthats exclusively relevant to big companies. Sure, Spotify and Starbucks need a chatbot, but what about my small business? I is confident that bots provide incredible valueto smaller companies. In fact, historically, technology has longenabled smaller companies to provide great customer care that was once only availableto firms with deep pockets. Big companionships might be able to afford to hireenough people to support a large volume of solicits from clients. Smaller corporations might not. A abrupt influx of requests for support orinformation can overtake most businesses – especially smaller ones, which are usuallyless staffed. Longer waiting times, whether on the phone, in chat, or by email, too stymie your purchasers with a host of negative consequencesfor your business.And tells face it, you might not be ableto afford even a single person to be on standby simply to respond to your pilgrims questionsin a schmooze with us box on your site. Wouldnt it be nice to look professionalby providing a live converse service like the large-scale guys do, while actually cutting down onthe amount of support you have to provide? Note that Im not proposing supplanting humansupport or auctions squads altogether. Thats not the target of chatbots. Instead the goal is to augment your availableresources. In the case of a support chatbot, this isaccomplished by limiting the number of ages that a human has to be referred to becausethe bot isnt capable of handling a generated inquiry. Your chatbot might, for example, rally relevantinformation from prospective patrons before you personally related to the follow-up with them.Or it might provide assistance in answeringthe most common questions and is asking for knowledge. Bonus tops for doing so immediately andon a 24/7 basis. In other statements, a chatbot can act as a filterto handle the most common scenarios. For instance, a inn might drastically cutdown on the number of calls that its reception desk receives simply by having a chatbot thatreplies to the most common inquires, such as restaurant hours or checkout terms, perhapssetting an alarm call, or figuring out how to connect to the Wi-Fi. This leaves the inn staff with a greaterdegree of term and exertion to tackle more elaborate entreaties, such as changing rooms because oneof their customers observed crickets in their chamber. That actually happened to me, but thatsa legend for another day. A well-crafted chatbot that are participating your prospectivecustomers or users can also be a great promotional or marketing implement. People are more likely to recommend it totheir friends over, say, a well-crafted and informative place. And this is particularly true if you makeyour chatbot can be found on some of the messenger stages we discussed earlier.In short, chatbots are universally useful, regardless of whether you are a one-person operation or a fate 500 firm. Throughout this course well learn how toleverage Watson Conversation in order to create chatbots that responds to practical business purposes, rather than exactly being amusing or a gimmick ..